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Frequently asked questions

Products & Orders

How do I make an order?


To make an order, simply select the item and add to your cart. We will be notified of your order and will contact you directly to arrange for payment and collection.




How do I send enquiry or find out more about the product?


Simply click on the chat icon on the top right bottom of the page. We will get in touch with you as soon as we got your message. Alternatively, you can send an online enquiry form under Contact Us or send us an email at devignefaveur@gmail.com




How long does it take for a product to be delivered?


We are taking up pre-orders as of now as supplies will only be bought when there's order. If there are ready stocks, then it will be made available to you. We will contact you the moment you made an order online. For wedding favors, it will take about 3 months to prepare your order for larger quantities.




Am I able to do customization of the product?


We do accept customization however, the subject to availability and availability of supplies. There will be additional pricing to for customization. Do send us an online enquiry form or drop us an email at devignefaveur@gmail.com with your cuztomized request. Alternatively, you can chat with us too!




Are the items ready for immediate purchase?


Depending on the stocks availability. For bulks purchases, pre-order is preferred.





Delivery Method

What are the delivery method for personal/wedding/corporate door gifts?


You can either do a self collection at Yishun MRT or home delivery. Self-collection - Yishun MRT station Home delivery - Wedding Favors $15 - Other personal gifts $12 Please provide us the following information for delivery: - Recipient Name - Recipient Email - Recipient Mobile No. - Recipient Mailing Address




Do you do delivery overseas other than Singapore?


Unfortunately we do not do delivery outside Singapore for now.





Payment

What are the method of payment?


You can simple pay using the following payment method: 1. Bank transfer via online banking or PayNow bank service provided. 2. Cash-on delivery 3. Credit Card payment via stripe when you purchase online through our website




How is the payment arrangement for Wedding Favors?


Prior to the order, we will send you the quotation/invoice of the proposed product. Once accepted, a 50% payment of total cost is required to secure the orders which is not refundable. An online invoice will be sent to your email address. Once you have made the payment, we will update the invoice on the amount received to date.




How do I receive my invoice upon payment?


An online order or invoice will be sent to your email address stating on the payment amount you have made. For wedding favors, 50% partial payment is required as a deposit to secure the orders.





Wedding Favors

How long should I pre-order my Wedding Favors?


Please pre-order your wedding favors 3 months before the actual event, as some of our supplies required overseas shipment.




What are the delivery method for Wedding Favors?


You can either do a self collection at Yishun MRT or home delivery. Self-collection - Yishun MRT station Home delivery - Wedding Favors $15 - Other personal gifts $12 Please provide us the following information for delivery: - Recipient Name - Recipient Email - Recipient Mobile No. - Recipient Mailing Address




Can I customized my Wedding Favors stickers and package?


Yes, you can customized your wedding favors stickers and packages. Drop us an email on how you would like to customized them and we will try our best to accomodate. We will then send you a quotation of the total price for your consideration.





Other Services

Membership sign-up


You can sign up as a member by clicking on the Log In button on top right or in the menu bar. As a member, we will provide you updates of any new product launches or promotions available. You can also track your order online.




Contact us services


We provide various ways for you to contact us. You can simply click on the chat button to start sending your enquiries, or go to Contact Us and submit your enquiries via the online form. Alternatively, you can also send to devignefaveur@gmail.com. We will contact you soonest as we can.




Subscribe for updates


You can also subscribe for updates without joining as a member. Simply go to Contact Us, under section "Stay Up-To-Date with New Posts", enter your email address and click on Subscribe Now. Updates will be send to you via the email you have provided.