Frequently asked questions
Products & Orders
How do I make an order?
To make an order, simply select the item and add to your cart. We will be notified of your order and will contact you directly to arrange for payment and collection.
How do I send enquiry or find out more about the product?
Simply click on the chat icon on the top right bottom of the page. We will get in touch with you as soon as we got your message.
How long does it take for a product to be delivered?
Am I able to do customization of the product?
We do accept customization however, the subject to availability and also if we have supplies for it. The pricing will be different as well. Do send us an online enquiry form or drop us an email at devignefaveur@gmail.com with your request. Alternatively, you can chat with us too!
Are the items ready for immediate purchase?
Depending on the stocks availability. Currently, we are accepting pre-orders.
Delivery Method
What are the methods of collection?
What are the additional charges for delivery via Park N Parcel?
What are the delivery method for Wedding Favors?
What are the additional charges for delivery of Wedding Favors?
There is a delivery flat fee of $20 and additonal postage charges include packing the wedding favors in carton boxes.
Do you do delivery for overseas other than Singapore.
Unfortunately, we do not do delivery outside Singapore for now.
Payment
What are the method of payment?
You can simple pay using the following payment method:
Wedding Favors
How long should I pre-order my Wedding Favors?
Please pre-order your wedding favors 3 months before the actual event, as our supplies are not from local production and lead time required for shipment.
What are the delivery method for Wedding Favors?
What are the products available for Wedding Favors?
The products available for wedding favors are the Tea Tube tea. The Tea Tube are pack in a plastic bag with Devigne Faveur ribbon, and default Thank You sticker. Customization of stickers will require additional professional printing charges however, we will design for you FOC.
Other Services
Membership sign-up
You can sign up as a member by clicking on the Log In button on top right or in the menu bar. As a member, we will provide you updates of any new product launches or promotions available. You can also track your order online.
Contact us services
We provide various ways for you to contact us.
Subscribe for updates
You can also subscribe for updates without joining as a member. Simply go to Contact Us, under section "Stay Up-To-Date with New Posts", enter your email address and click on Subscribe Now. Updates will be send to you via the email you have provided.