Frequently asked questions

Products & Orders

How do I make an order?

To make an order, simply select the item and add to your cart. We will be notified of your order and will contact you directly to arrange for payment and collection.



How do I send enquiry or find out more about the product?

Simply click on the chat icon on the top right bottom of the page. We will get in touch with you as soon as we got your message. Alternatively, you can send an online enquiry form under Contact Us or send us an email at devignefaveur@gmail.com



How long does it take for a product to be delivered?

We are taking up pre-orders as of now as supplies will only be bought when there's order. If there are ready stocks, then it will be made available to you. We will contact you the moment you made an order online. For wedding favors, it will take about 3 months to prepare your order as the quantity are large.



Am I able to do customization of the product?

We do accept customization however, the subject to availability and also if we have supplies for it. The pricing will be different as well. Do send us an online enquiry form or drop us an email at devignefaveur@gmail.com with your request. Alternatively, you can chat with us too!



Are the items ready for immediate purchase?

Depending on the stocks availability. Currently, we are accepting pre-orders.



Delivery Method

What are the methods of collection?

You can either do a self collection at Yishun/Raffles MRT or deliver to the nearest locations offered by Park & Parcel (Mall to Mall Delivery). There will be a delivery fee charge of $3 (normal within 3 working days, $9 for Express Delivery on same day before 2pm). This fee excluding postage charges packed by Devigne Faveur. Self-collection - Yishun MRT station (after office hours) - Raffles MRT station (during lunch time) Park & Parcel (Mall to Mall Delivery) Please provide us the following information: - Recipient Name - Recipient Email - Recipient Phone No. Note: This service only allow for parcel less than 8kg, and total dimensions (L+B+H) under 100cm. Park & Parcel business days are from Monday to Friday, excluding public holidays. Refer to their website at https://www.parknparcel.com.sg/park-n-deliver/



What are the additional charges for delivery via Park N Parcel?

Postage charges are applicable, that include packing in a box or parcel to ensure goods are delivered and received in good condition. Other charges occur are delivery fee services by Park N Parcel. Refer to their website at https://www.parknparcel.com.sg/park-n-deliver/



What are the delivery method for Wedding Favors?

Our team will send to the specific location indicated by you. There is a delivery flat fee of $30 to deliver to address indicated. You can also choose to opt for self collection of wedding favors from Yishun MRT station.



What are the additional charges for delivery of Wedding Favors?

There is a delivery flat fee of $20 and additonal postage charges include packing the wedding favors in carton boxes.



Do you do delivery for overseas other than Singapore.

Unfortunately, we do not do delivery outside Singapore for now.



Payment

What are the method of payment?

You can simple pay using the following payment method: 1. Bank transfer via online banking or PayNow bank service provided. 2. Cash-on delivery We will notify you on how to make payment the moment you submit an order online.



Wedding Favors

How long should I pre-order my Wedding Favors?

Please pre-order your wedding favors 3 months before the actual event, as our supplies are not from local production and lead time required for shipment.



What are the delivery method for Wedding Favors?

Our team will send to the specific location indicated by you. There is a delivery flat fee of $30 to deliver to address indicated. You can also choose to opt for self collection of wedding favors from Yishun MRT station.



What are the products available for Wedding Favors?

The products available for wedding favors are the Tea Tube tea. The Tea Tube are pack in a plastic bag with Devigne Faveur ribbon, and default Thank You sticker. Customization of stickers will require additional professional printing charges however, we will design for you FOC.



Other Services

Membership sign-up

You can sign up as a member by clicking on the Log In button on top right or in the menu bar. As a member, we will provide you updates of any new product launches or promotions available. You can also track your order online.



Contact us services

We provide various ways for you to contact us. You can simply click on the chat button to start sending your enquiries, or go to Contact Us and submit your enquiries via the online form. Alternatively, you can also send to devignefaveur@gmail.com. We will contact you soonest as we can.



Subscribe for updates

You can also subscribe for updates without joining as a member. Simply go to Contact Us, under section "Stay Up-To-Date with New Posts", enter your email address and click on Subscribe Now. Updates will be send to you via the email you have provided.



© 2018 by Devigne Faveur | devignefaveur@gmail.com | Singapore

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